If you’re not seeing the purchase for which you need a refund, we can help you figure out why. Note Submitting a request doesn’t guarantee a refund. Most purchases aren’t eligible for a refund after 14 days. To check your purchases, see: Request a refund for digital games.

Note If you’re in the middle of a system update and need to find your OS version on your console, pull the left and right triggers and the left and right bumpers on your controller at the same time. The OS version is listed as Build. December 2015

Disability answer desk. Accessible help and resources to get your Xbox questions answered.

Note If you have enabled Keep my console up to date, the update will download and install automatically. Alternatively, once the update is available to you, you can manually update by pressing the Xbox button on your controller to open the guide then navigate to Profile & system > Settings > System > Updates. To learn more, go to:

Only a family organizer can invite new members to a family, including child accounts. Child accounts can’t add members to an account. An organizer can add family members on the Xbox console, the web, from the Microsoft Family Safety app, or from the Xbox Family Settings app.

These problems commonly occur due to a lack of regular PC maintenance. For additional help, contact Windows support:

Note If you have enabled Keep my console up to date, the update will download and install automatically. Alternatively, once the update is available to you, you can manually update by pressing the Xbox button on your controller to open the guide then navigate to Profile & system > Settings > System > Updates. To learn more, go to:

Note If you have enabled Keep my console up to date, the update will download and install automatically. Alternatively, once the update is available to you, you can manually update by pressing the Xbox button on your controller to open the guide then navigate to Profile & system > Settings > System > Updates. To learn more, go to:

See how Xbox cloud gaming works on Android, Apple, and Windows devices, as well as Xbox consoles and Samsung smart TVs.

To change your presence settings Select the Start button, then enter settings.Select Settings > System > Power & battery . On the Power & battery screen, select Screen and sleep.. Turn on one or both of the following: To have your screen turn off when you leave, turn on Automatically turn off my screen when I leave. To have your device wake when you approach it, turn on Automatically wake up ...