Learn different ways to locate your BitLocker recovery key in Windows, and learn about how BitLocker might have been activated on your system.

Learn how to access the Control Panel in Windows for managing your system settings and programs.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Create a recovery drive so you can reinstall Windows 10 or Windows 11 in case you experience a major issue such as hardware failure.

Download the latest Windows update from the Windows Update page in Settings for your device when it becomes available.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Fresh Start in Windows 10 lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

Learn how to install, reinstall, or activate Microsoft 365 or Office 2019 on a PC or Mac.

Learn how to install the latest version of DirectX to enable games and multimedia applications on your system.

An upgrade differs from an update in that it moves your PC from a previous version of Windows—such as Windows 10—to Windows 11. This FAQ is intended to answer questions about upgrading to Windows 11.