If you’re having trouble completing an Xbox purchase, try our solutions to resolve your issue.

For example, if a renewal charge fails for your Xbox Game Pass Core subscription, you are locked out, and online multiplayer only works in free-to-play games.

Check the “Known Issues” section to see if an issue you’re experiencing is currently being tracked. If you’re still having the problem, or you have a new issue to report, make sure to send that feedback to Xbox.

Learn about the Game Bar on Windows 11 and how to use its features for an enhanced gaming experience.

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。在 Xbox Support 社区中获取建议和客户服务。

When more than one person is signed in to an Xbox at the same time, only one of those people is in control of the console. If you don't see your gamerpic in the upper-left corner of the screen, you're not in control of the console.

Here’s a checklist to help you determine whether your Windows device is game-ready. Expand all

Observe que, a partir de outubro de 2024, Windows10 22H2 ou mais recente será necessário para que alguns recursos funcionem corretamente no aplicativo Xbox e na Barra de Jogos. Você pode verificar sua versão do Windows em Configurações > Sistema > Sobre > Especificações do Windows > Versão.

Warranties, extended service plans, and terms and conditions for your device

Find out how to turn on touch controls for cloud gaming or remote play on Xbox.