To register or request a repair for your Xbox Series X|S or Xbox One console, you need to know the serial number. You may also need to know the console ID or device ID.

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not uploaded to the Xbox network will be lost. Your console syncs when it’s connected to the Xbox network, but if you've been offline for a while, connect to the network before taking these steps.

Find out how to change your capture settings on Windows 10/11 devices.

For all other connection issues, skip to the section "Wireless network troubleshooting" below.

Here’s a checklist to help you determine whether your Windows device is game-ready. Expand all

Learn how to start a party with your friends on your Xbox console, or while playing Xbox games on your Windows or mobile device.

Xbox Support ofrece ayuda para preguntas de Xbox, Game Pass y facturación. Obtén asesoramiento y servicio de atención al cliente en la comunidad de Xbox Support.

To access your Xbox profile and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account.

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。在 Xbox Support 社区中获取建议和客户服务。

Learn more about playing Minecraft and finding support from Mojang Studios.