Note: If you don't see Extensions to the right of your browser address bar, select Settings and more > Extensions.

An upgrade differs from an update in that it moves your PC from a previous version of Windows—such as Windows 10—to Windows 11. This FAQ is intended to answer questions about upgrading to Windows 11.

Note: If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

Next to Choose where to get apps, select one of the available options.To see recommendations, select Anywhere, but let me know if there's a comparable app in the Microsoft Store.. To stop seeing app recommendations, select Anywhere.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Outlook won't accept my password. If you've forgotten the password for a Microsoft account, user our sign-in helper to get back into your account.. If you know you’re using the correct password for your email account but Outlook won’t accept it, you might have an email account that requires additional security.

Microsoft's products and services work best if you use the same language and region across all your devices, and in all of your app and Store settings.

When prompted, enter the product key. You can find the product key on the sticker on the CD case or other packaging. If you need help, see Find your Product Key for Office 2007.

Notes: If you don't see Go to Microsoft Store on the Activation page, contact your organization's support person.. If you made a substantial hardware changes to your device (such as replacing the motherboard) and you have a valid product key, try to activate Windows by phone.