This means there may have been a problem when your Xbox console tried to install the latest console OS (operating system) update.

Find out how to change your Xbox gamertag through a browser, on your Xbox console, or your Windows device.

Find out how to play with cloud gaming on devices you already have

Note In some cases, you may not be able to run the Gaming Services Repair Tool unless you are logged in as the Local Administrator on your PC. This happens when your Windows OS is 22H2 or older. If you are unable to run the Gaming Services Repair Tool you'll need to update your Windows OS version.

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognise.

Need help with Fortnite? Find links to the Fortnite FAQ, your Epic account, and your purchase history.

了解有关 Xbox 的游戏和应用的所有信息，并获取有关您遇到的任何问题的帮助。

With the Xbox Insider Hub, you can participate in the Xbox Insider Program and explore console, game, app previews, and other experiences before they become available to the general public.

Xbox Cloud Gaming (Beta) is now available on smart TVs and streaming devices. Once the app is installed, start the app, sign in with your Microsoft account, connect a compatible controller, and you can stream games on supported devices, no console required.

Try our Sign-in Helper for quick assistance signing in to your account: