Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

To add another account to OneDrive on your computer. If you already have a personal OneDrive account set up, you can only add work or school accounts.

If you try to add an IMAP account to Outlook, for example a Gmail account, Apple account, Yahoo account, or an account from your local ISP, and you're not prompted to enter your password, use the following steps to work around the problem.

Free. A Free badge means an active Microsoft 365 Family or Personal subscription isn't associated with the account you signed in with. Only the free web versions of Word, Excel, and PowerPoint are available to you. To access these apps in your browser, all you need to do is to sign in to Microsoft365.com with your Microsoft account and select the app you need from the app launcher .

Note: If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Learn more. Fix problems with apps from Microsoft Store. Manage your purchases from the Microsoft Store. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.

On the settings page for that app, change the setting for Let this app run in the background.Here’s a summary of each option: Always.The app is always allowed to run in the background—receive info, send notifications, and stay up to date—even when you’re not actively using it.

Immersive Reader advanced color support. In Immersive Reader, we've added many additional ways you can choose a page color.Selecting a page color can make text easy to scan with less eye strain. On the Immersive Reader tab click Page Color to see a 4x5 color picker.. Click More Colors to see additional color selection options such as Wheel, Sliders, Color Palettes, Image Palettes, and Pencils.