Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

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If you’re experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC game installation and launching issues, follow our solutions below.

You can connect your controller to a Windows device by using a USB cable, the Xbox Wireless Adapter for Windows, or Bluetooth. Some Windows devices also come with Xbox Wireless functionality built in so that you can connect a controller directly without an adapter.

Learn about Xbox online safety so you can manage your family's accounts.

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