Lithium-ion batteries wear out over time, which can result in a battery not holding a charge for as long as it did when it was new. Keeping the battery charged to 100% all the time can cause it to deteriorate faster.

Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

Microsoft Edge is the recommended browser by Microsoft. Support for Internet Explorer ended on June 15, 2022. Internet Explorer 11 has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10.

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Sign out of your account and then sign in to your new account. If everything is fixed, move your personal data and files to the new account. To move your personal files from your old account to your new account, try opening File Explorer, expanding This PC > OSDisk (C:), and looking in the Users folder, where you should see folders for both accounts.

Track your points and earn while gaming or shopping by downloading the Microsoft Rewards app to your Xbox console: Press the Xbox button to open the guide, and then go to Store.; Select Search, and then enter Microsoft Rewards into the search box.; Choose the Microsoft Rewards app from the results, and then download it to your console.

Learn how to join a Microsoft Teams meeting if you don't have an account. Join a Teams meeting as a guest in the Windows app or on the web.

Select your profile picture at the top right of Teams. When your account manager opens, select your profile picture again.

Note: If you have previous activity history stored in the cloud before Windows 11 23H2 and 22H2, January 23, 2024-KB5034204 update, you can use the Clear activity history button to delete previously stored data in the cloud. Otherwise, your activity history will be automatically deleted within 30 days from when your data was last synced to the cloud

Enter your Email, phone, or Skype name in the first box if you know it.; In the Contact email address text box, type an email address where we can contact you or send your password reset link. Note that this email address should be different from the one you’re trying to recover. In the third text box, type the characters displayed on the screen.