Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.

Potrzebujesz pomocy dotyczącej konsoli Xbox, gry Xbox lub Sieci Xbox? Dowiedz się, jak się z nami skontaktować.

Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters. Codes can be digital or physical cards that you purchase from Microsoft or a trusted retailer.

The Xbox Family Settings app lets organizers (adults) manage the safety settings and online activity of members in their Xbox family group from their iOS and Android mobile devices.

Learn about Xbox Game Pass Core (formerly Xbox Live Gold) on Xbox Series X|S and Xbox One consoles.

These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”) only.

We’re making some changes to Windows and Microsoft 365 that will impact Cortana users. Cortana voice assistance in Windows as a standalone app was retired in the spring of 2023.

Learn how to manage the online safety and privacy settings on the Xbox console for you and every member of your family group.