Notes: If you don't see Go to Microsoft Store on the Activation page, contact your organization's support person.. If you made a substantial hardware changes to your device (such as replacing the motherboard) and you have a valid product key, try to activate Windows by phone.

Important: You won't lose files or data by resetting OneDrive on your computer.Resetting OneDrive only disconnects all your sync connections (including personal and work or school).

Microsoft account help and support. Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile.

In Windows 10, ensure that Camera access for this device, Allow apps to access your camera, and the individual toggle for the Microsoft Store app you wish to use is turned on. If you do not see the app or website you're looking for in the list, it's likely a desktop app. Desktop apps cannot be individually toggled, but access for those apps can be controlled using Allow desktop apps to access ...

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Setting up the modem and Internet connection. After you have all the equipment, you'll need to set up your modem and Internet connection. If your modem wasn't set up for you by your Internet service provider (ISP), follow the instructions that came with your modem to connect it to your PC and the Internet.

An upgrade moves your PC from a previous version of Windows—such as Windows 7 or Windows 8.1—to Windows 10. An upgrade can take place on your existing device, though Microsoft recommends using Windows 10 on a new PC to take advantage of the latest features and security improvements.

The Office app is running in the background. If the file is not shared on a network or if you are certain that no one is currently editing it, then an instance of the Office app with the file open might be running in the background.

Under Microsoft Defender Firewall, switch the setting to On.If your device is connected to a network, network policy settings might prevent you from completing these steps. For more info, contact your administrator.

了解如何从 Windows 10 家庭版升级到 Windows 10 专业版或从 Windows 11 家庭版升级到 Windows 11 专业版，包括如何使用有效产品密钥或 Microsoft Store。