Common problems with two-step verification for a work or school account ...
There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems.
Account has been locked - Microsoft Support
Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:
Use Microsoft Teams on the web - Microsoft Support
Find Teams on the web at https://teams.microsoft.com.. To use Teams, you need a Microsoft 365 account with a Business or Enterprise Microsoft 365 license plan. For more information, see How do I get access to Microsoft Teams?. For information about supported browsers for Teams on the web, see Web clients for Microsoft Teams.
Applies To: Microsoft Teams
Microsoft Edge update settings - Microsoft Support
If either of the categories above apply to you, use the following procedures to update your browser: Update once. In the browser, go to Settings and more > Help and feedback > About Microsoft Edge (edge://settings/help).. If the About page shows Microsoft Edge is up to date., you don't need to do anything.
Get help with Windows activation errors - Microsoft Support
Notes: If you don't see Go to Microsoft Store on the Activation page, contact your organization's support person.. If you made a substantial hardware changes to your device (such as replacing the motherboard) and you have a valid product key, try to activate Windows by phone.
Troubleshoot Outlook email setup - Microsoft Support
If you try to add an IMAP account to Outlook, for example a Gmail account, Apple account, Yahoo account, or an account from your local ISP, and you're not prompted to enter your password, use the following steps to work around the problem.
Applies To: Outlook for Microsoft 365, Outlook 2021, Outlook 2019, Outlook 2016, Microsoft 365 admin
Troubleshooting verification code issues - Microsoft Support
That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.
Applies To: Microsoft account dashboard
Use Smart charging in Windows - Microsoft Support
Lithium-ion batteries wear out over time, which can result in a battery not holding a charge for as long as it did when it was new. Keeping the battery charged to 100% all the time can cause it to deteriorate faster.
Remove specific prevalent malware with Windows Malicious Software ...
Microsoft generally releases the MSRT on a monthly cadence as part of Windows Update or as a standalone tool. (For exceptions, see Skipped releases.)Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see Covered malware families).For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.
Turn on device encryption - Microsoft Support
In the search box on the taskbar, type Manage BitLocker and then select it from the list of results. Or, select the Start button, and then under Windows System, select Control Panel.In Control Panel, select System and Security, and then under BitLocker Drive Encryption, select Manage BitLocker. Note: You'll only see this option if BitLocker is available for your device.