At Microsoft, we're guided by our AI principles, our Responsible AI Standard, and decades of research on AI, grounding, and privacy-preserving machine learning.Data privacy and security is a key principle of responsible AI. We aim to help our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

Note: If you see the icon next to the On/Off toggle for an app, you can select it to see the registry location that contains the path for the app. Apps installed through Microsoft Store (.MSIX apps) don’t have these icons. If you select the icon for these apps, File Explorer opens and highlights the executable file.

The Health report starts off by showing you the last time a Device Health scan was run. The time displayed should be basically the current time, as Windows Security tries to run a Device Health scan when you open the Device performance & health page.. Beyond the time of last scan you'll see the status of the key areas that Device Health monitors:

Keystroke. What it does. Windows logo key + R Opens the Run command. Windows logo key + S Opens Search. Windows logo key + E Opens File Explorer. Alt + Tab. Opens Task Switcher, moving forward with each press of Tab, switching to that window on release

Learn more. Fix problems with apps from Microsoft Store. Manage your purchases from the Microsoft Store. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.

Set up PC folder backup. Open OneDrive settings (select the OneDrive cloud icon in your notification area, and then select the OneDrive Help & Settings icon then Settings.). Open OneDrive settings (select the OneDrive cloud icon in your notification area, and then select the OneDrive Help and Settings icon then Settings.)

To add another account to OneDrive on your computer. If you already have a personal OneDrive account set up, you can only add work or school accounts.