Fix problems in which your CD or DVD drive cannot read or write media in Windows. Describes how to troubleshoot problems with starting games, if the game stops responding (hangs), if the game quits, and if the game displays error messages.

To resolve this issue, copy the D3dx9_25.dll file or the D3dx9_27.dll file from the disc 1 CD/DVD of the game CD/DVD pack to the corresponding game folder. To do this, follow the appropriate steps for your version of Windows:

You see the following error code when you try to launch a game on a Windows 10/11 device: 0xc0ea0001. This can mean that there’s a potential service outage or an issue with the license manager on your device.

When you try to install a Microsoft game, you receive one of the following error messages immediately after you start the installation: Error message 1. Error -1607: Unable to install InstallShield Scripting Runtime. Error message 2. Error - 1628: failed to complete installation.

You see the following error code when you try to download and install a game or an app through Xbox Live to your Xbox One console: 87E0000F. This error may mean one of the following: The Xbox One console doesn't have the latest update.

Mods—while fun—aren’t official Xbox products. When using mods, consider these factors: You mod at your own risk—the stability and security of your Windows device might be affected. Disabling mods for a game (i.e., disallowing them completely) requires uninstalling and reinstalling the game.

To resolve this issue, copy the D3dx9_25.dll file or the D3dx9_27.dll file from the disc 1 CD/DVD of the game CD/DVD pack to the corresponding game folder. To do this, follow the appropriate steps for your version of Windows:

Setup failed to extract files from <drive>:\<filename>.cab. This is most likely caused by low memory (low disk space for swapping file) or corrupted cabinet file. Please restart your machine and run setup again.

If the Setup program does not start automatically, follow these steps: Click Start, click Run, type drive:\setup.exe in the Open box, and then click OK. In this example, drive is the drive letter of the CD or DVD drive.

You receive the following error message: Game cannot run because the version of Microsoft DirectX installed on your computer is incompatible. Please reinstall DirectX 9.0 by running Game Setup, or download the current version from www.microsoft.com/directx.