Check which version of DirectX is installed. The DxDiag tool reports detailed information about the DirectX components and drivers installed on your system and can be used. Swipe in from the right edge of the screen, and then tap Search. Type dxdiag in the search box. Or, just type dxdiag from Start.

Learn how to get the latest software and driver updates for your Windows 10/11 device so you can keep playing your Xbox games.

Find out which version of DirectX is on your computer so you can help your game or multimedia software to work properly.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel. If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.

Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.

Codecs allow you to play different formats of audio and video files. Media Player supports a wide variety of codecs. Most are included out of the box; some additional codecs can be installed from the Microsoft Store.

Because Windows Media Player is well equipped with and all major audio and video formats - including 3GP, AAC, AVCHD, MPEG-4, WMV and WMA and AVI, DivX, mov, and XviD files, this error message generally does not appear.

This means that there might be a problem with the Xbox service, or that there's an issue with the item you're trying to launch. Try the solutions below to resolve the issue, depending on the device you're using. Did this resolve the issue?

This article lists the multimedia file types that are supported by different versions of Windows Media Player.