Excel not responding, hangs, freezes or stops working
Learn how to troubleshoot common issues with Excel, such as error messages, crashes, or slow performance. Follow the steps to run Excel in safe mode, disable or enable add-ins, and install the latest updates.
Applies To:
Excel for Microsoft 365, Excel 2024, Excel 2021, Excel 2019, Excel 2016
Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or ...
Ready to install Microsoft 365 or Office 2024? Before you begin, make sure your PC or Mac meets the system requirements. If you already redeemed a product key, reinstalling the apps, or you have an assigned license through work or school, you can skip ahead and go to the section sign in to download and install Microsoft 365 or Office.
Applies To:
Office 2024, Office 2024 for Mac, Microsoft 365 for home, Microsoft365.com, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, Microsoft 365 for Mac, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin
Download and install apps - Microsoft Support
As you're getting your Microsoft 365 business subscription set up, you'll want to download and install your Microsoft 365 apps, like Word, Excel, Microsoft Teams, and PowerPoint, on your PC or Mac.
Repair an Office application - Microsoft Support
If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. If that doesn't work, you can try repairing it. When you're done, you might need to restart your computer.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2024, Word 2024, Outlook 2024, PowerPoint 2024, Access 2024, OneNote 2024, Project Professional 2024, Project Standard 2024, Visio Professional 2024, Visio Standard 2024, Office 2024, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 for home, Microsoft365.com, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, InfoPath 2013, Microsoft Office, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin
Troubleshooting and support - Microsoft Support
How do I repair a corrupted workbook? How do I restore a previous version of an Excel file? Where are my worksheet tabs? Why can't I edit my Excel file? Why does my Excel file open read-only?
Applies To:
Excel for Microsoft 365, Excel 2024, Excel 2021, Excel 2019, Excel 2016
About Office: What version of Office am I using? - Microsoft Support
Open any Office application, such as Word or Excel, and select Account. Note: If you don't see Account or you already have a file or document open, choose File from the menu, and then select either Account or Help from the list on the left. Under Product Information, you'll find your Office product name and, in some cases, the full version number.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel for Microsoft 365 for Mac, Word for Microsoft 365 for Mac, Outlook for Microsoft 365 for Mac, PowerPoint for Microsoft 365 for Mac, OneNote for Microsoft 365 for Mac, Excel 2024, Word 2024, Outlook 2024, PowerPoint 2024, Access 2024, OneNote 2024, Project Professional 2024, Project Standard 2024, Visio Professional 2024, Visio Standard 2024, Office 2024, Word 2024 for Mac, Outlook 2024 for Mac, PowerPoint 2024 for Mac, OneNote 2024 for Mac, Office 2024 for Mac, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Word 2021 for Mac, Outlook 2021 for Mac, PowerPoint 2021 for Mac, OneNote 2021 for Mac, Office 2021 for Mac, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2019 for Mac, Word 2019 for Mac, Excel 2016, Word 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, OneNote for Mac, Microsoft 365 for home, Microsoft365.com, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Project Online, InfoPath 2013, Microsoft Office
Use the Office offline installer - Microsoft Support
In your downloads folder, double-click the Office Deployment Tool exe file to install it. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device?, click Yes.
Applies To:
Office 2024, Office 2021, Office 2019, Office 2016, Microsoft 365 for home, Microsoft365.com, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin
Fixes or workarounds for recent issues in Excel for Windows
Having a problem with your Excel? Check this page for recent issues that we've discovered, and what you can do about them.
Applies To:
Excel for Microsoft 365, Excel 2024, Excel 2021, Excel 2019, Excel 2016
Excel help & learning
Find Microsoft Excel help and learning resources. Explore how-to articles, guides, training videos, and tips to efficiently use Excel.
Microsoft 365 troubleshooters - Microsoft Support
Excel check troubleshooter Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. Select the button below to start the Excel check troubleshooter.