When you try to install a particular third-party color printer driver from the website, the installation fails. Additionally, you receive the following error message: This issue occurs because both the .webpnp file and the driver package contain the same .icm file.

In this article, we will help you find your error code and suggest what you might try to correct the error. Follow the recommended resolutions for that error code. You may also click the specific error code to get more detail information. Note: This article doesn't contain all error codes generated by Device Manager.

Download the drivers for the desired device from the device manufacturer's site. Make sure to download the correct drivers that match the version and architecture of Windows. Once downloaded, if necessary, uncompress the downloaded drivers. Make a note of where the drivers are located on the Windows device.

Microsoft recommends downloading and installing the latest printer driver for a printer. Installing the latest printer driver might resolve known issues with the printer, increase performance, or add additional capabilities.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Run to start that troubleshooter.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11.

Windows 10 might shut down or restart unexpectedly when a serious problem occurs, causing you to briefly see an error message, such as “Your device ran into a problem and needs to restart.”

Regsvr32 is a command-line utility to register and unregister OLE controls, such as DLLs and ActiveX controls in the Windows Registry. Regsvr32.exe is installed in the %systemroot%\System32 folder in Windows XP and later versions of Windows. The 64-bit version is %systemroot%\System32\regsvr32.exe.

To download the offline installer for Internet Explorer 11, choose your language and system below.

Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.