When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.

Third-party antivirus software might cause installation or launch errors on Windows devices. If you encounter issues installing or launching games, try suspending your antivirus software temporarily while you attempt to troubleshoot game installation. You can also try launching the game from the Xbox app or the Microsoft Store app.

In search on the taskbar, enter Control Panel and select it from the results. Select Programs > Programs and Features. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall / Change. Then follow the directions on the screen. Need more help?

Accessible help and resources to get your Xbox questions answered. Read answers to commonly asked questions about Minecraft for Windows.

Provides links to the uninstall tools and directions for many security programs.

Check the Xbox services, games, and apps for any service outages.

First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.

Find the info you need to play and troubleshoot your favorite Microsoft Casual games on mobile devices and Windows PC.

Learn how to run System File Checker in Windows to check if your computer has problems with files.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies.