Troubleshoot in Microsoft Teams
Find resources to solve common issues with Teams calls, meetings, settings, security, and more. Learn how to contact your IT admin, identify and fix errors, and improve your Teams experience.
Applies To:
Microsoft Teams
Microsoft Teams help & learning
Get help with your questions about Microsoft Teams from our how-to articles, tutorials, and support content.
My microphone isn't working in Microsoft Teams
If you're having trouble hearing audio in Teams, you might be having trouble with your microphone. Here are some solutions to get you back on track. Solutions include: updating device drivers, checking privacy settings.
Applies To:
Microsoft Teams
I can't reconnect to Microsoft Teams - Microsoft Support
Get troubleshooting tips if you can’t reconnect to Microsoft Teams or if Teams tries unsuccessfully to reconnect on its own.
Applies To:
Microsoft Teams
Troubleshoot device features in Microsoft Teams on the web
Learn how to troubleshoot device features for Microsoft Teams in a web browser.
Applies To:
Microsoft Teams
My chat messages aren't loading in Microsoft Teams
Get troubleshooting tips if your chat messages aren’t loading in Microsoft Teams. Learn what to do if you don’t see the latest messages or threads in your chat.
Applies To:
Microsoft Teams
My speaker isn't working in Microsoft Teams - Microsoft Support
If you’re having trouble hearing people in your Teams calls and meetings, the problem may be with your speaker. Here are some solutions to get you back on track.
Applies To:
Microsoft Teams
Contact Us - Microsoft Support
Find solutions to common problems, or get help from a support agent.
My calls or meetings keep dropping in Microsoft Teams
Get troubleshooting tips if you’re experiencing multiple dropped calls or if you’re getting disconnected from a meeting in Microsoft Teams.
Applies To:
Microsoft Teams
Monitor call and meeting quality in Microsoft Teams
Identify and troubleshoot issues during a Teams meeting or call in with call health metrics. View real-time data about your network, audio, screen sharing, and outgoing video quality.
Applies To:
Microsoft Teams