There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem. You may also need to contact your hardware manufacturer for assistance with your hardware.

Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

Describes the free Windows DVD Player app that is available if you upgrade from an entitled version of Windows 7, Windows 8 or Windows 8.1.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.

Play music and video in more formats and stream it to more places with Windows Media Player 12.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

To apply this hotfix, you must have Update Rollup 2 for Windows Multipoint Server 2012 installed. You do not have to restart the computer after you apply this hotfix. This hotfix does not replace any previously released hotfix.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Run to start that troubleshooter.