Download and install or reinstall Office 2021, Office 2019, or Office 2016. Important: Support for Office 2016 and Office 2019 ended on October 14, 2025 and there will be no extension and no extended security updates. All of your Office 2016 and Office 2019 apps will continue to function.

Get helpful info about Kinect sensor setup and placement, play space tips, calibrating the microphone, and more.

Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.

To complete the installation and activation steps, follow the prompts in the following install and activation sections. Tip: Don't see an install option after signing in? There could be an issue with your account. Select Need help? from above and review the solutions under Account questions.

Open the Office folder in the virtual drive, and then select either the Setup32.exe to install the 32-bit version of Microsoft 365, or Setup64.exe to install the 64-bit version to begin the offline installation.

Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. Select the button below to start the setup troubleshooter.

To restore all features of Office, you'll need to fix the problem that's causing activation to fail. Step 1: Sign in to Office with the right account. If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. Try this: Sign in to Office.

Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. If you still need help with your purchase, select your region to find the phone number for your country.

Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe" Make sure you typed the name correctly, and then try again. This issue may occur for any Office application and for other non-Office applications. STATUS: FIXED.

To help you resolve this, try the solutions below. We've listed the most common solutions first so try the steps in the order they're listed. Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you're not setup for automatic updates do the following: