Install and set up. If you're using Windows 10 or 11, your computer already has the OneDrive app installed - skip to step 2. If you don't have Windows 10, 11, or Office 2016, install the Windows version of the new OneDrive sync app. Start OneDrive Setup. If you have no accounts signed in to OneDrive.

To start syncing a library. Still need help? Learn how to repair a sync connection to fix OneDrive for Business sync app errors. You can start over with a new sync connection instead of fixing errors individually.

Navigate to the following registry key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive. Check the following key: DisableFileSyncNGSC = DWORD:1. In order to sync with OneDrive for work or school, the DisableFileSyncNGSC key must be removed or the DWORD value must be changed to 0 (zero).

Open a file by using File Explorer. To open a synced file from File Explorer, simply select it and press Enter, or double-click it. Delete a file by using File Explorer. To delete a file, simply select it and press the Delete key. What happens when I delete a synced file?

This article provides you insight into: What services and technologies are used in the sync process. How the sync client handles changes that happen to files in Microsoft 365 or on the local client device. How storage and security happens on the back end. For more information, download the How OneDrive for work or school sync works PDF.

In most cases, we recommend that you use the newer OneDrive sync app (onedrive.exe) instead. Which OneDrive app? Problem. When you try to install the Microsoft OneDrive sync app, you experience one of the following issues: The setup process doesn't finish.

Move the file out of OneDrive and back in again. Select a section below to see the resolution steps. This file is in use by another application. OneDrive doesn't have permission to access the file. Move the file out of OneDrive to restart sync. Learn more. Fixes or workarounds for recent issues in OneDrive. Need more help? Contact Support.

Troubleshoot. Other issues. What do the OneDrive error codes mean? We’re sorry you’re having problems with OneDrive. Select your error message or error code from the lists below to learn more. Error messages Error codes. OneDrive cannot connect to Windows [WORKAROUND] Problem accessing the store. Sorry, OneDrive can't add your folder right now.

In most cases, we recommend that you use the newer OneDrive sync app (onedrive.exe) instead. Which OneDrive app? You use OneDrive for work or school to sync a Microsoft SharePoint library to your computer.

Solution. The solution varies, depending on whether you’re running the Microsoft Installer (.msi) or Click-to-Run edition of Office. Be aware that the update on the Download Center that's mentioned later in this article applies to the Microsoft Installer (.msi)-based edition of Office 2013 and Office 2016.