Windows 11 may automatically recommend troubleshooting steps when installation or removal fails. Follow the guidance provided in the error message or notification. Reset this PC how to reset your PC.

To bring up the Xbox Start-up Troubleshooter, follow these steps: Power off your console, and then unplug the mains lead to ensure that the console is completely powered off.

Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.

To repair the storage device: If you were using an external storage device or SD card, connect it to your PC or handheld. Select Profile & settings (Your profile picture) > Support. Select Drive compatibility tool. Follow the on-screen instructions.

After you've verified that you're logged on to your computer as an administrator, you can start troubleshooting Windows Installer issues. If the Windows Installer engine is corrupted, disabled, or installed incorrectly, this may cause program installation issues.

To get support for PC and handheld game installation and launching issues, follow our solutions below. Note Windows 10 22H2 or newer is required for some features to work properly within the Xbox app and Game Bar. You can check your version of Windows in Settings > System > About > Windows Specifications > Version. Check the Xbox status page.

Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

To ensure you have the latest version, it’s always best to download the tool from the link below before performing this maintenance. Download the Gaming Services Repair Tool for PC using the link below. Choose your save destination and then go to that destination to open the file after the download is complete.

If you can't find an app or program, try the tips in See all your apps in Windows and How to check if an app or program is installed in Windows. If you get an error message when you're uninstalling, try the Program Install and Uninstall Troubleshooter.

Checking the status of a game or an app installation on your Xbox console or Windows device is easy. When viewing the status of an installation, you can also cancel or pause the installation from your queue. Press the Xbox button to open the guide. Select My games & apps > See all. Select Manage > Queue.