To resolve this problem, try to identify and remove deceptive software from your computer. To do this, use one or all the following methods. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

Learn how to resolve game audio or video problems on Windows 10/11 devices.

Install the latest graphic drivers: Graphics drivers are essential for video playback, and outdated drivers may cause issues. To resolve this, update your graphics drivers to the latest version from the manufacturer's website.

Learn how to get the latest software and driver updates for your Windows 10/11 device so you can keep playing your Xbox games.

Learn how to troubleshoot problems installing or running games from the Xbox app for PC and handhelds.

Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel. If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.

Click Details. If the Video Compression option is selected, it may not be installed properly, and needs to be removed. Follow these steps: Clear the check box for this option, and then click OK. Click OK again to complete the removal. Repeat steps 2-5 to return to the Video Compression option in Add/Remove Programs.

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