Common causes include missing drivers after a recent update, antivirus software blocking the camera, restrictive privacy settings, or issues with the app you're trying to use. This article provides a step-by-step guide to help you troubleshoot and resolve camera problems effectively.

Learn how to resolve game audio or video problems on Windows 10/11 devices.

Resolving this issue can often be as straightforward as updating the camera driver. The Windows Camera troubleshooter in the Get Help app is another useful tool. It contains automated steps that can resolve most camera-related issues.

In Windows 11, the Camera settings in the Settings app helps manage the cameras connected to a Windows device. Select one of the following topics to see more: Default settings for each camera can be set in Camera settings.

Download the drivers for the desired device from the device manufacturer's site. Make sure to download the correct drivers that match the version and architecture of Windows. Once downloaded, if necessary, uncompress the downloaded drivers. Make a note of where the drivers are located on the Windows device.

To turn on permissions for apps to use a camera: Select Start and then select Settings > Privacy & security > Camera . Make sure Camera access is switched On. This setting lets individual users on the device choose if they want apps to be able to access the camera.

To scan a document with the Windows Camera app: Important: If the Document button isn't available, the camera doesn't support scanning documents. The camera activates. Place the document in front of the camera so that it is in focus.

This article explains how to repair apps and programs in Windows 11 and use Settings to fix common app issues without reinstalling. You can repair some apps and programs if they're not running correctly. Note that you won't see repair, change, or modify options for all apps and programs. Repair options from the Settings page.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

To change permissions on your Windows device: Open the Settings app on your device. Select Privacy & security > Camera. Turn the Let apps access your camera toggle on. If the toggle is already turned on, turn it off and back on again. Close all apps and restart your device.