The issue occurs because the TSAWARE linker option is set in the ntvdm.exe file that is hosted by the 16-bit application. This behavior prevents the application from working correctly in a Terminal Services session.

Find out how to keep your Xbox Wireless Controller up to date.

Xbox Support ... Xbox Support

Fixes an issue in which an MS-DOS-based program crashes on a computer that is running Windows 7 because of a change in the Dosx.exe file. This issue occurs when the program uses the MS-DOS protected mode interface.

Get help if you're having trouble playing content downloaded from the Xbox network on your Windows 10/11 device.

In search on the taskbar, enter Control Panel and select it from the results. Select Programs > Programs and Features. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall / Change. Then follow the directions on the screen. Need more help?

Find out how to set up and use the Xbox Wireless Adapter for Windows, including how to connect the adapter to your Windows device and pair your controller to the adapter.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

To get support for PC and handheld game installation and launching issues, follow our solutions below. Note Windows 10 22H2 or newer is required for some features to work properly within the Xbox app and Game Bar. You can check your version of Windows in Settings > System > About > Windows Specifications > Version. Check the Xbox status page.

Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.