If this is the case, you may see video files that play audio but no video, video that appears upside-down, or otherwise corrupted video. Try to remove the third-party codec.

Learn where to find troubleshooting help with Windows Media Centre if you’re using it with an earlier version of Windows and your Xbox 360.

Discusses the cause and resolution of error 80040265 in Windows Media Player. This error is caused by an unsupported file format or codec or by corrupted Windows Media Player files.

Windows Media Player is a built-in multimedia player that comes with Windows. While it is a reliable and widely used application, users may encounter errors and issues from time to time. This article aims to provide guidance on troubleshooting common Windows Media Player errors.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11.

When you try to create a new Dial-Up Networking connection or open one in the Dial-Up Networking folder, you may not be able to select your modem in the Install New Modem wizard.

In some cases, the error message in Windows Media Player will provide information about which codec file that is required. The error message might also provide a link that you can click to download the codec file.

Windows Media Player supports the following file formats: Note MPEG 2 requires third-party software or hardware decoders. Note DVD playback requires third-party software or hardware decoders and is supported only in Windows XP. Note Intel Video File support requires the Intel Video 5.x codec.

This article provides reference points for information about how to troubleshoot the problems that may occur when you play media in Windows Media Player.

This article lists the multimedia file types that are supported by different versions of Windows Media Player.