The Amcap.exe application that is mentioned in the "Symptoms" section is included in DirectShow Software Development Kit (SDK) samples. You can obtain DirectShow SDK samples by installing the latest version of the Windows SDK.

Learn how to troubleshoot problems installing or running games from the Xbox app for PC and handhelds.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

Provides links to the uninstall tools and directions for many security programs.

Download the drivers for the desired device from the device manufacturer's site. Make sure to download the correct drivers that match the version and architecture of Windows. Once downloaded, if necessary, uncompress the downloaded drivers. Make a note of where the drivers are located on the Windows device.

To remove the program, follow the instructions that appear on your screen. You may have to restart your computer. If the program that you want to remove is not listed in Programs and Features, you may be able to use the built-in program remover to remove the program. To do this, follow these steps: Click Start, and then click Computer.

Troubleshoots and fixes common issues with security and malware prevention in Windows.

To run a Control Panel tool in Windows, type the appropriate command in the Open box or at a command prompt. NOTE: If you want to run a command from a command prompt, you must do so from the Windows folder.

Learn how to get older apps or programs to run on Windows 10 or Windows 11 by adjusting compatibility settings.