Learn what to do if you see error code 807b0198 when you try to access a game file that is saved in cloud storage on Xbox Live.

In early 2024, National Public Data, an online background check and fraud prevention service, experienced a significant data breach. This breach allegedly exposed up to 2.9 billion records with highly sensitive personal data of up to 170M people in the US, UK, and Canada (Bloomberg Law).

Check the Xbox services, games, and apps for any service outages.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Find everything you need to manage your Microsoft account, Xbox profile, and more.

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Find a solution if you can't hear friends, can’t join or host a multiplayer game online, or are getting a NAT related error on Xbox.

Sign in to your router's setup webpage, and make sure the router's UPnP setting is turned on. You can usually find first-time help with this in the router manual or on the manufacturer's support site. Turn the UPnP setting off and save your changes. Restart your console, your modem, and your router.