Make sure AutoPlay is turned On. You can also choose AutoPlay defaults for removable drives and memory cards. Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.

Learn how to install the Blu-ray and DVD player app on your Xbox console.

Therefore, to resolve the problem, play the .avi file and check the error message in Windows Media Player for help.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

To resolve this issue, follow these steps. After you complete each step, test to determine whether the issue is resolved. Note Windows Media Player supports the most common media file formats. However, it does not support every media file format that is currently available.

There are several methods that can be used to install, to uninstall, or to update a program. Additionally, the method or methods that are used may not have started or completed successfully. In this situation, try some other method to install, or to update the program. Insert the CD or DVD media, and then let the installation auto-start.

You use Windows Media Player 12 on a computer that is running Windows 7 to play some AVI files that were created by a third-party application or by third-party hardware. The AVI files include an AVI super index chunk. In this scenario, Windows Media Player 12 does not play the files correctly.

To determine what codec was used with a specific file, play the file in the Player, if possible.

To resolve this, see how to fix outdated or corrupted codecs. This error may occur when there's an issue with the playback of media files. To resolve this, see Troubleshoot playback problems with Windows Media Player.

AC-3 is an audio codec that supports multi-channel (“surround sound”) audio. It's also known as Dolby Digital. On versions of Windows prior to Windows 11, version 24H2, the AC-3 codec is included. Beginning with Windows 11, version 24H2, the AC-3 codec is no longer included with Windows.