Go to your PC manufacturer’s support website. Search using your device model number. Download and install the latest Bluetooth driver for Windows 11. Restart your PC after installation. For additional troubleshooting steps, visit Fix Bluetooth problems in Windows.

Learn how to revert the firmware on an Xbox controller if you’re experiencing Bluetooth connection issues.

If the Bluetooth troubleshooter in Get Help app is unable to resolve your issue, select your specific Bluetooth problem from the Common Bluetooth issues in Windows 11 section below and follow the provided steps.

Download the drivers for the desired device from the device manufacturer's site. Make sure to download the correct drivers that match the version and architecture of Windows. Once downloaded, if necessary, uncompress the downloaded drivers. Make a note of where the drivers are located on the Windows device.

Try the following troubleshooting solutions to resolve the issue: If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.

If Bluetooth appears in Device Manager but you cannot pair or connect to a Bluetooth device, Windows may be experiencing a configuration, driver, or device-level issue that prevents successful communication.

If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.

To learn how to make the Bluetooth printer or scanner discoverable, check the device's documentation or visit the manufacturer's website. Once the printers or scanners are found, select the desired printer or scanner, and then select the Add device button.

When you open Control Panel, the Bluetooth Devices item is not present. Additionally, your computer may not recognize your Microsoft Bluetooth keyboard and mouse.

Find out which Bluetooth user profiles are supported in Windows at the Bluetooth SIG website.