This article describes an issue that occurs when you connect Windows Portable Devices (WPD) devices to a computer that's running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue.

This update includes a fix for an incorrect device driver (“Microsoft – WPD – 2/22/2016 12:00:00 AM - 5.2.5326.4762”) that was released by a third-party on March 8, 2017 that affected a small group of users with USB connected phones or other media devices that rely on Media Transfer Protocol (MTP).

USB-C ports are used for data transfer and problems with data transfer speed, file corruption, or device recognition can occur with the USB-C port. Follow the below troubleshooting steps: Check USB connection: Ensure that the USB cable is securely connected to both the USB port on your computer and the USB device.

To resolve this problem, perform the System File Checker scan in safe mode, and make sure that the PendingDeletes and PendingRenames folders exist under %WinDir% \WinSxS\Temp. Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir% \Logs\CBS\CBS.log.

Media Foundation: Provides support for content protection, audio and video quality, and interoperability for DRM. Windows Portable Devices (WPD) infrastructure: Communicates with attached media and storage devices that include devices that support the Media Transfer Protocol.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

When you do this, users cannot install a USB storage device on the computer. To assign a user or group Deny permissions to the Usbstor.pnf and Usbstor.inf files, follow these steps: Start Windows Explorer, and then locate the %SystemRoot%\Inf folder.

PC Health Check app brings you up to date info on your Windows device health, helping you take action to improve your device performance and troubleshoot performance problems. It is periodically updated based on customer feedback to help you make the most of your Windows PC. How to open PC Health Check.

Restore deleted files and folders or restore a file or folder to a previous state. Navigate to the folder that used to contain the file or folder, right-click it, and then select Restore previous versions. If the folder was at the top level of a drive, for example C:\, right-click the drive, and then select Restore previous versions.

Right-click on the Start menu and select Search. Select PC Health Check from the list of results. In the PC Health Check windows that opens, select the Check now button. It can take up to 24 hours for Windows Update to refresh eligibility info.