These log files can be sent to Microsoft automatically if you have chosen to enable the collection and processing of optional diagnostic data by Microsoft. Note that even when you’ve enabled the processing of optional diagnostic data, Microsoft may not always collect these log files.

Get Help has troubleshooters, or diagnostic tests, that can check your system configuration for anything that might be causing issues using your devices. View troubleshooter results. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies.

This article explains how to repair apps and programs in Windows 11 and use Settings to fix common app issues without reinstalling. You can repair some apps and programs if they're not running correctly. Note that you won't see repair, change, or modify options for all apps and programs. Repair options from the Settings page.

Describes an issue where Lync (Skype for Business) or Outlook crash. Provides a resolution.

Excel check troubleshooter Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. Select the button below to start the Excel check troubleshooter.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies.

The Windows Error Reporting tool, Dw20.exe, collects information automatically whenever an Office program stops responding. With this tool, you can send a report directly to Microsoft.

Windows 11 might shut down or restart unexpectedly when a serious problem occurs, causing you to briefly see an error message, such as “Your device ran into a problem and needs to restart.” Windows 11 will then restart automatically.

Right-click the Start button (lower-left corner) and select Apps and Features on the pop-up menu. Select the Microsoft 365 or Office product you want to repair and select Modify. Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel.

When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.