When a user runs an Office app, such as Word or Excel, diagnostic information is collected and saved to log files on the user’s device. These log files contain information about the processes and components running in the application, and can help detect, diagnose, and fix issues and help make improvements to Office.

Blue Screen errors (also called bug checks, STOP code errors, kernel errors, or BSOD errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly to protect itself from data loss.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

The Windows Error Reporting tool, Dw20.exe, collects information automatically whenever an Office program stops responding. With this tool, you can send a report directly to Microsoft. Microsoft uses the data to address problems and enhance future program versions .

This fix prevents a crash in Word, Outlook, OneNote and PowerPoint caused by this unsupported installation scenario. Users are strongly recommended to uninstall the Office 2016 proofing tools if they are using a later version of Office and to install the appropriate Office language packs instead.

Follow these steps to automatically diagnose and repair Windows security problems by turning on UAC, DEP protection, Windows Firewall, and other Windows security options and features. Select the Download button on this page.

To help you resolve this, try the solutions below. We’ve listed the most common solutions first so try the steps in the order they're listed. Solution 1 - Update Office. Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you're not setup for automatic updates do the following:

This article discusses troubleshooting steps that can help resolve the most common issues when you receive an Excel not responding error, Excel hangs or freezes when you launch it, or open an Excel workbook. These types of problems may occur for one or more of the reasons listed below.

You can confirm if this is the issue when Outlook stops by looking at the Windows Event Viewer Application Log for Event 1000 or Event 1001, and the following event details: Faulting application name: OUTLOOK.EXE, version: 16.0.15427.20194, time stamp: 0x62e9be45. Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x62e4fd3c.

On the File menu, click Office Account or Account. For Office Click-to-Run installations, an Update Options item is displayed. For MSI-based installations, the Update Options item is not displayed. Describes an issue where Lync (Skype for Business) or Outlook crash. Provides a resolution.