Learn how to restore your Xbox console to the factory default settings using your console or a USB drive.

When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.

The Xbox Offline System Update (OSU) process allows you to update your console by downloading a file to a USB flash drive and then installing that file directly onto your Xbox Series X|S or Xbox One console. To use the Offline System Update, you'll need:

If you need to reset your Xbox 360 console to factory defaults, or to completely reformat your console’s hard drive, you’ll find step-by-step instructions here.

Learn how to revert the firmware on an Xbox controller if you’re experiencing Bluetooth connection issues.

Learn how to format a flash drive to NTFS on a Windows PC.

Learn about system updates for the Xbox operating system and find out what was updated or added in 2024.

First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.

Learn how to use Windows File Recovery app to restore or recover lost files that have been deleted and are not in the recycle bin.

Follow these steps to automatically diagnose and repair problems with files and folders in Windows. These problems might include the inablility to delete files or folders from the Recycle Bin, or troubles with trying to copy, move, rename, or delete a file. Select the Download button on this page.