Alternatively, if installation doesn't start automatically, browse the disc to find the program setup file, usually called Setup.exe or Install.exe. Open the file to start installation.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

Use the System File Checker tool to repair missing or corrupted system files. When critical Windows system files are missing or corrupted, some Windows features may stop working correctly or Windows may stop responding altogether.

Get more context for error 0x80070002 to help you launch your PC game.

Open the Office folder in the virtual drive, and then select either the Setup32.exe to install the 32-bit version of Microsoft 365, or Setup64.exe to install the 64-bit version to begin the offline installation.

Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. Select the button below to start the setup troubleshooter. Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues.

Double-click either the Setup32.exe to install the 32-bit version, or Setup64.exe to install the 64-bit version to begin the offline installation (If you're not sure which version is right for you, see Choose the 64-bit or 32-bit version of Office.)

To complete the installation and activation steps, follow the prompts in the following install and activation sections. Tip: Don't see an install option after signing in? There could be an issue with your account. Select Need help? from above and review the solutions under Account questions.

Download and install or reinstall Office 2021, Office 2019, or Office 2016. Important: Support for Office 2016 and Office 2019 will end on October 14, 2025 and there will be no extension and no extended security updates. All of your Office 2016 and Office 2019 apps will continue to function.