To determine if the Microsoft Basic Display Adapter is being used on a Windows device, select one of the following two methods: When the Microsoft Basic Display Adapter driver is being used by a display adapter, Microsoft recommends updating it to instead use the manufacture's driver.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Run to start that troubleshooter.

Use the System File Checker tool to repair missing or corrupted system files. When critical Windows system files are missing or corrupted, some Windows features may stop working correctly or Windows may stop responding altogether.

With System Restore you can revert your PC's state to a previous point in time. This can be particularly useful when troubleshooting issues caused by recent changes, such as software installations, driver updates, or system settings modifications.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. Note: Use these steps for Windows programs.

Download the drivers for the desired device from the device manufacturer's site. Make sure to download the correct drivers that match the version and architecture of Windows. Once downloaded, if necessary, uncompress the downloaded drivers. Make a note of where the drivers are located on the Windows device.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

System File Checker is a utility in Windows that checks for problems with files on your computer. To run it, follow these steps: Make sure you've installed the latest updates for Windows, and then restart your machine. To find out more, read Update Windows.

The installation file is typically named Autorun.exe or Setup.exe, but this may vary. If you're not sure, check the Readme file in the folder for instructions about how to run the installation process.

Learn how to troubleshoot video and audio problems with your Microsoft wireless display adapter.