Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Follow these steps to reset your Microsoft account password. If you have problems sending a digital game to someone as a gift—for example, it won’t send, the person never got it, or they can’t use the code to redeem it—get help here. Note Fortnite Vbucks, EA FC Points, and other virtual currencies can’t be sent as gifts. Collapse all.

Windows 11 Windows 10. If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key. Where can I find my BitLocker recovery key?

A product key is a 25-character code used to activate Windows. What you'll see is PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. After determining which activation method you use, follow the steps in the corresponding Activate using a digital license or Activate using a product key .

Windows 11 Windows 10 Surface. Updates keep your Surface performing its best. Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

Go to Profile & system > Settings > Account > Sign-in, security & PIN > Create my PIN. Enter a 6-digit PIN, and then re-enter the PIN to confirm. Remove your PIN.

Here are some of the ways you can earn Microsoft Rewards points: Search with Bing *. Search the web through the search box on the taskbar on your Windows 10/11 device. Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more ...

If you wish to apply a mod to your game, you can do so by performing the following steps: Open the Xbox app for PC and go to My Library. Right-click on any installed game in the side bar and select Manage. Go to the Files tab and select Browse. Select the desired game folder and then add the appropriate mod files to the appropriate folders ...

Go to Start > Settings > Update & Security > Windows Security > Device security . Under Security processor, select Security processor details. Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM. You'll need to restart your device to complete the process.

Go to Profile & system > Settings > System > Console info and choose Reset console. Select Reset and keep my games & apps. This resets the Xbox operating system and deletes any corrupted data without deleting your games or apps. If you’re transferring settings from your current Xbox to a new Xbox.