Use the System File Checker tool to repair missing or corrupted system files. When critical Windows system files are missing or corrupted, some Windows features may stop working correctly or Windows may stop responding altogether.

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Run to start that troubleshooter.

Media Player supports a wide variety of codecs. Most are included out of the box; some additional codecs can be installed from the Microsoft Store. Windows includes codecs that allow Media Player to play the following formats out of the box: Codec packs add additional codec support to Windows.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

Get the Xbox app for Windows. This seems obvious but it can happen to the best of us. If your audio device is wireless, make sure it’s charged. A device with a low battery can turn off without warning. Are you in a party? To check, press Windows logo key + G to open Game Bar.

Run the troubleshooter in Get Help. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed. Please try the following general troubleshooting steps to help solve the audio problem. Step 1. Check your speaker output. Step 2. Run the audio troubleshooter. Step 3.

Find out how to set up and use the Xbox Wireless Adapter for Windows, including how to connect the adapter to your Windows device and pair your controller to the adapter.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11. Learn more. This update provides support for media features in Windows 10/11 N.

Learn how to get the latest software and driver updates for your Windows 10/11 device so you can keep playing your Xbox games.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.