These log files can be sent to Microsoft automatically if you have chosen to enable the collection and processing of optional diagnostic data by Microsoft. Note that even when you’ve enabled the processing of optional diagnostic data, Microsoft may not always collect these log files.

Users can filter logs by criteria such as event level, date, and keywords to quickly locate relevant events. The Event Viewer also allows users to save log files for analysis and export event data for external use.

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Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method. You might have to set Windows Update to automatically download and install recommended updates.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

You can select the Normal startup, Diagnostic startup, or Selective startup option in the System Configuration Utility tool (Msconfig.exe). If you select the Normal startup option, the option may change to the Selective startup option when you restart your computer.

Troubleshoots and fixes common issues with security and malware prevention in Windows.

Windows includes a tool called Microsoft System Information (Msinfo32.exe). This tool gathers information about your computer and displays a comprehensive view of your hardware, system components, and software environment, which you can use to diagnose computer issues.

When you launch a Microsoft Office product, the startup process runs in a standard way. Microsoft Word, for example, displays the Word splash screen and loads the Normal template. But suppose you want Word to start without its splash screen and then load a template other than the Normal template.