If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see the "Covered malware families" list in the "Release information" section of KB 890830 ). For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.

The Gaming Services Repair Tool for PC is now also integrated directly into the Xbox app for PC. To run the Gaming Services Repair Tool on your PC, make sure you have the 2311.1001.7.0 version or newer of the Xbox app on PC installed. To check your Xbox app version number: Launch the Xbox app for PC. Click your Profile picture.

Each release of the tool helps detect and remove current, prevalent malicious software. This malicious software includes viruses, worms, and Trojan horses. Microsoft uses several metrics to determine the prevalence of a malicious software family and the damage that can be associated with it.

Windows 11. Microsoft is retiring the Windows legacy inbox Troubleshooters, such as Keyboard troubleshooter and Speech troubleshooter, and the Microsoft Support Diagnostic Tool (MSDT) that runs them.

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

More help. If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors. Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Download and install or reinstall Office 2019, Office 2016, or Office 2013 - Microsoft Support. Office 2019 Office 2016 Office 2016 for Mac Office 2013. If this is the first time you're installing Microsoft 365 you may have some setup steps to do first. Expand the learn more section below.

Windows includes a tool called Microsoft System Information (Msinfo32.exe). This tool gathers information about your computer and displays a comprehensive view of your hardware, system components, and software environment, which you can use to diagnose computer issues.

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs.