Active Investigation into Outlook Crashing on Launch
Outlook may crash on launch due to a new symptom starting on 7/15/2020. A fix has been published but may take time to propagate worldwide. See error messages, event viewer details and contact support if needed.
Outlook crashes or stops responding when used with Office 365
Check to see if the new Outlook toggle is turned on or off. If it's on, please go to Troubleshooting Outlook issues. 1. Investigate possible issues caused by add-ins. Exit Outlook. Press the Windows logo key + R to open a Run dialog box. Enter Outlook /safe, choose a profile if prompted, and then select OK.
Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016
Lync, Skype for Business, or Outlook 2016 or 2013 Crash
Disable MSOAuth in Outlook 2013 by following these steps: Exit Outlook. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows. Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe and then press OK.
I get a "stopped working" error when I start Office applications on my ...
Provides steps to determine if an add-in is causing a crash (stopped working message) when you try to start an Office application.
Applies To: Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2024, Outlook 2024, PowerPoint 2024, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Visio Professional 2013, Office for business
Troubleshoot Outlook for Windows issues - Microsoft Support
For information on emerging or known issues in new Outlook for Windows, go to Fixes or workarounds for recent issues in new Outlook for Windows. Right-click Start and select Task Manager. Select Microsoft Outlook, then End task. Check to make sure that new Outlook is closed, then close Task Manager.
Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, New Outlook for Windows
Repair an Office application - Microsoft Support
Right-click the Start button (lower-left corner) and select Apps and Features on the pop-up menu. Select the Microsoft Office product you want to repair and select Modify. Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel.
Applies To: Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2024, Word 2024, Outlook 2024, PowerPoint 2024, Access 2024, OneNote 2024, Project Professional 2024, Project Standard 2024, Visio Professional 2024, Visio Standard 2024, Office 2024, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, InfoPath 2013, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin
Fixes or workarounds for recent issues in new Outlook for Windows
For issues that are not covered on this page, we have multiple tools to help you automatically diagnose and fix a range of Outlook problems. Need more help? Talk to support. If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us link at the bottom of this page.
Applies To: New Outlook for Windows
Fix your Outlook email connection by repairing your profile
Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. Do you have a Microsoft 365 account? The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile.
Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Office for business, Office 365 Small Business, Microsoft 365 admin
Windows cannot find "c:\program files\microsoft office\root\office16 ...
Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe" Make sure you typed the name correctly, and then try again. This issue may occur for any Office application and for other non-Office applications. STATUS: FIXED.
Applies To: Office 2021, Office 2019, Office 2016, Microsoft 365 for Windows
Resolve Outlook for Windows issues with automated troubleshooting tools
We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. Note: Classic Outlook troubleshooters are not applicable to new Outlook for Windows. Check to see if the new Outlook toggle is turned on or off. If it's on, please go to Troubleshooting Outlook issues.
Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016