Outlook crashes or stops responding when used with Office 365
This article describes how to troubleshoot Microsoft Outlook when it's used together with Microsoft 365 and: Outlook stops responding (hangs). Outlook crashes even though you aren't actively using it. Outlook crashes when you start it. Try steps 1 through 3 in order until the issue is cleared. If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 ...
Applies To:
Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016
Classic Outlook and Microsoft 365 applications crashing on Windows ...
officec2rclient.exe /update user updatetoversion=16.0.18227.20152 To prevent Office updating back to the latest build you can turn off updates by clicking File, Office Account, Update Options, Disable Updates.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Visio Plan 2, Microsoft365.com, Microsoft Office
I get a "stopped working" error when I start Office applications on my ...
Provides steps to determine if an add-in is causing a crash (stopped working message) when you try to start an Office application.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2024, Outlook 2024, PowerPoint 2024, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Visio Professional 2013, Microsoft365.com
Windows cannot find "c:\program files\microsoft office\root\office16 ...
Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe" Make sure you typed the name correctly, and then try again. This issue may occur for any Office application and for other non-Office applications.
Applies To:
Office 2021, Office 2019, Office 2016, Microsoft 365 for Windows
Lync, Skype for Business, or Outlook 2016 or 2013 Crash
Type regedit.exe and then press OK. Windows 7: Click Start, type regedit.exe in the search box, and then press Enter. Locate and select the following key in the registry. HKEY_CURRENT_USER\Software\Microsoft\Exchange After you select the key that was specified in step 3, click the Edit menu, point to New, then select DWORD Value.
Active Investigation into Outlook Crashing on Launch
Outlook may crash on launch due to a new symptom starting on 7/15/2020. A fix has been published but may take time to propagate worldwide. See error messages, event viewer details and contact support if needed.
Outlook, Word, or OneNote unexpectedly close when typing
Faulting application name: OUTLOOK.EXE, version: 16.0.17830.20166, time stamp: 0x66b7aa44 Faulting module name: mscss7ge.dll, version: 16.0.4288.1000, time stamp: 0x55f830b9
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, OneNote for Microsoft 365
Microsoft 365 troubleshooters - Microsoft Support
Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Available Microsoft 365 troubleshooters
Open Outlook in safe mode - Microsoft Support
Type Outlook.exe /safe, and click OK. Tip: If Windows can't find Outlook.exe /safe, try using the full path to Outlook (for example C:\Program Files\Microsoft Office\OfficeXX, where XX is your version number).
Outlook closes shortly after it is opened - Microsoft Support
Faulting application name: OUTLOOK.EXE, version: 16.0.15427.20194, time stamp: 0x62e9be45 Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x62e4fd3c
Applies To:
Outlook for Microsoft 365