Failure to obtain a Teredo IP address can occur when there’s an issue with your Teredo adaptor, when a device on your network is blocking the Teredo protocol or if there’s software installed on your PC that’s disabling Teredo functionality.

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Make sure your router has Teredo connectivity enabled. You can find out how to check Teredo connectivity for your router in its manual or on the manufacturer’s online support site. For Apple AirPort and AVM FRITZ!box routers, see: Restart your router and your Xbox console.

Find out how to fix network connectivity problems when using Xbox multiplayer and chat features on Windows 10/11.

Learn about the network settings on your Xbox console and common network troubleshooting tests.

Accessible help and resources to get your Xbox questions answered. Check the Xbox services, games, and apps for any service outages.

Learn which network ports are used when configuring a firewall or router to use with an Xbox console and Xbox Live.

Under Current Network Status, the NAT Type field displays your current NAT type. You need your NAT type to be Open to resolve this issue. You also want to make sure there are no errors such as Double NAT detected or UPnP not successful displayed.

Accessible help and resources to get your Xbox questions answered. If you see “Double NAT detected” in your Xbox network settings, try these steps to change or remove it.

Find solutions for errors when you run the Xbox multiplayer connection test.