Follow the instructions to sign in to Manage your payments and use the Investigate feature. You’ll be prompted to enter your credit card’s security details and then select the charge you don’t recognize to find out which Microsoft account was used to make that purchase.

To check refund eligibility on a Microsoft 365 Basic, Personal, Family or Premium subscription you purchased from Microsoft, you will need to cancel it first. Follow the steps to cancel the subscription:

Follow these steps to reset your Microsoft account password. Have something to say? Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Open NAT: You're able to play and host multiplayer games with people who have any NAT type on their network. Moderate NAT: You might not be able to play multiplayer games with some people, and normally you won't be chosen as the host of a match. Strict NAT: You're only able to play multiplayer games with people who have an OPEN NAT type.

Check the Xbox services, games, and apps for any service outages.

Learn what to do when you can't copy games and apps using network transfer on your Xbox console.

Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat. If you see “UPnP Not Successful” in your console’s Network settings, first see if your router needs an update. If your router has the latest manufacturer update:

Learn which network ports are used when configuring a firewall or router to use with an Xbox console and Xbox Live.

Review the warranty terms, check your warranty status, and learn about the protection plans for your Microsoft device or accessory.

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