Get step-by-step instructions on how to use replacement components to repair out-of-warranty Xbox devices yourself.

To check refund eligibility on a Microsoft 365 Basic, Personal, Family or Premium subscription you purchased from Microsoft, you will need to cancel it first. Follow the steps to cancel the subscription:

To register or request a repair for your Xbox Series X|S or Xbox One console, you need to know the serial number. You may also need to know the console ID or device ID. Did this resolve the issue? Still need help? Chat online or request a call if available.

There are several ways you can find the serial number for your Microsoft or Surface device or accessory. Find serial number. Self-repair and the available replacement components are intended for out-of-warranty repair by skilled technicians using a select range of replacement components and service guides. Service Guides / Replacement Components.

Learn how to restore your Xbox console to the factory default settings using your console or a USB drive.

Xbox Support ... Xbox Support

Accessible help and resources to get your Xbox questions answered. Check the Xbox services, games, and apps for any service outages.

Get step-by-step instructions on how to use replacement components to repair out-of-warranty Xbox Wireless Controllers yourself.

Learn how to fix audio and connection issues with your Xbox Wireless Headset.

Find out more info about requesting support from your retailer about your Xbox controller purchase.