When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.

In Windows, a CD or DVD drive may not appear in File Explorer and may show a yellow exclamation point in Device Manager. This issue usually indicates a driver or configuration problem, and an error code may appear in the device’s Properties under Device status.

Some icons in My Computer, in Windows Explorer, on the desktop, or on the Quick Launch Bar change randomly. Troubleshoots and fixes common issues with file and folder operations in Windows.

How do I open and run DxDiag.exe to collect information about my device? The steps below will help collect information about your device to troubleshoot problems with DirectX sound and video on your machine.

To resolve this issue, use one of the following methods, as appropriate for your situation: Burn the installation DVD at a slower speed. Use a better quality DVD to create the installation DVD. Update the BIOS firmware for your DVD drive.

CD-i (interactive), or Green Book, is a special variation of the CD-ROM format that is specifically designed for audiovisual applications. It allows for interleaved CD-ROM data and audio, thus allowing a completely synchronized audiovisual sequence.

Learn how to run System File Checker in Windows to check if your computer has problems with files.

Insert the disc into your PC or external CD-DVD drive, and then follow the instructions on your screen. You might be asked for an admin password. If install doesn't start automatically, check your AutoPlay settings. Select Start > Settings > Bluetooth & devices > AutoPlay. Make sure AutoPlay is turned On.

Learn about Windows RE, how to access it, and the different tools it offers.

First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.