Fix problems that block programs from being installed or removed
Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel. If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.
Add an exclusion to Windows Security - Microsoft Support
If you trust a file, file type, folder, or a process that Windows Security has detected as malicious, you can stop Windows Security from alerting you or blocking the program by adding the file to the exclusions list. Caution: Only do this for files that you're confident are safe.
How to start a scan for viruses or malware in Microsoft Defender
Microsoft security help and learning. If you suspect that your device may have malware you should have Microsoft Defender run a scan. Here's how to do that on Windows, Mac, or Android.
Applies To: Microsoft Defender on Android, Microsoft Defender on Mac, Microsoft Defender on Windows
Remove malware from your Windows PC - Microsoft Support
Learn how to remove malware from your PC. Use Microsoft Defender Antivirus in Windows 10 or Windows 11 to scan your PC for malware, viruses, or other threats.
Applies To: OneDrive (home or personal), OneDrive for Windows
Blocked attachments in Outlook - Microsoft Support
Learn more about why Microsoft 365 users can't open or view attachments in Outlook on the web. There are several ways to send and receive a blocked file.
Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016
What to do when a malicious file is found in SharePoint Online ...
You've come across a file in SharePoint in Microsoft 365, OneDrive for work or school, or Microsoft Teams, but you're unable to open or share it. You can see the file is there, but it's blocked and the file has a warning icon next to it: To protect yourself, your computer, and your organization, the best option is to delete the file.
Applies To: SharePoint in Microsoft 365, Microsoft 365 admin, OneDrive (work or school), Microsoft Teams, OneDrive for Mac, OneDrive for Windows, SharePoint admin center
"Access Denied" or other errors when you access or work with files and ...
When you try to access or work with files and folders in Windows, you experience one or more of the following issues: Issue 1: You receive an "Access Denied" error message or a similar message. Issue 2: You cannot access, change, save, or delete files and folders. Issue 3: You cannot open a file or folder after you install a new version of Windows.
Ransomware detection and recovering your files - Microsoft Support
Ransomware detection notifies you when your OneDrive files have been attacked and guides you through the process of restoring your files. Ransomware is a type of malicious software (malware) designed to block access to your files until you pay money.
Applies To: OneDrive (home or personal), OneDrive for Mac, OneDrive for Windows
How to troubleshoot Windows Installer errors - Microsoft Support
To fix this problem automatically, run the "Fix problems that programs cannot be installed or uninstalled" troubleshooter to repair issues that block program installation or removal because of corrupted registry keys. Important To perform many of the methods and steps in this article, you must be logged on to your computer as an administrator.
Repair Outlook Data Files (.pst and .ost) - Microsoft Support
You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they're in good shape. You might want to use the Inbox Repair tool in the following situations:
Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016