Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

Step 1: Can you bring up the Xbox Startup Troubleshooter? Did this resolve the issue? Still need help? Chat with our support virtual agent. Accessible help and resources to get your Xbox questions answered. Troubleshoot errors from the “Something went wrong” startup screen on Xbox.

If you see error code 0x87e00196, you'll need to reinstall your Gaming Services package. Find out how here.

Learn how to get the latest software and driver updates for your Windows 10/11 device so you can keep playing your Xbox games.

If you're troubleshooting Office and would like to remove the license files on your Mac, you can use the license removal tool. This will completely remove all licenses for Microsoft 365 for Mac.

Get step-by-step instructions on how to use replacement components to repair out-of-warranty Xbox devices yourself.

Chat online or request a call if available. If contact us isn't working the way you expect, try the disability answer desk option on this page. Contact us. Accessible help and resources to get your Xbox questions answered.

Find out how to troubleshoot the Xbox Wireless Adapter for Windows, if your adapter doesn't install or respond, won't bind to your controller, or disconnects frequently from it.

Follow these steps to reset your Microsoft account password. We may ask you to update the information for your Microsoft account when you download your Xbox profile on your console. This is because some info wasn’t included when you created your account. Did this resolve the issue? Still need help?

Get help with an Xbox controller that can't connect to your device or won't turn on.