Learn how to fix error 80153005 so you can download content on Xbox Live to your Xbox 360 console.

Microsoft is modernizing the activation experience for perpetual licenses. Beginning December 3, 2025, the traditional telephone-based product activation automation process has been moved from telephone to online. Customers will instead use the Product Activation Portal: Product Activation Portal.

To bring up the Xbox Start-up Troubleshooter, follow these steps: Power off your console, and then unplug the mains lead to ensure that the console is completely powered off.

There are several ways you can find the serial number for your Microsoft or Surface device or accessory. Find serial number. Self-repair and the available replacement components are intended for out-of-warranty repair by skilled technicians using a select range of replacement components and service guides. Service Guides / Replacement Components.

Learn where to find the console ID, device ID, and serial number on your Xbox console.

Learn how to update your Xbox console offline.

Get step-by-step instructions on how to use replacement components to repair an out-of-warranty Xbox Series X console yourself.

Chat online or request a call if available. Accessible help and resources to get your Xbox questions answered. Find out how to keep your Xbox Wireless Controller up to date.

Find solutions for errors when connecting your Xbox console using a wireless network connection.

Learn how to revert the firmware on an Xbox controller if you're experiencing Bluetooth connection issues.