To resolve this, see Troubleshoot problems with the Windows Media Player app. This error may occur when there are issues with digital rights management (DRM) for protected content. If you're unsure about the error code, refer to the error types below and the instructions to resolve it.

To manually troubleshoot or upgrade your installation of Windows Media Player, try the following: Select Start button, enter features in the search, and then select Turn Windows features on or off.