On your Mac, open the App Store. Do one of the following: To search for Windows Media Audio converters, type wma into the search box, and then press Return. To search for Windows Media Video converters, type wmv into the search box, and then press Return. From the list of results, download and install the conversion software you want.

You might be able to tell the format of a file by looking at the file name extension (such as .wma, .wmv, .mp3, or .avi). However, there are limits to this approach. Many programs create files with custom file extensions. And it's possible for anyone to rename a file without changing the file's format.

Note: Commonly supported formats include MP3, WAV, WMA, AVI, and WMV. Check for outdated or corrupted codecs: You may have a missing or outdated codec. For more information, check file format and codec requirements.

Solution 1. For example, try to play the file in the Windows Media Player. Solution 2. For example, convert the file to WMA, WMV, or MP3 format. Did this resolve the issue? Learn what to do if you see error 0xc00d36c4 when you try to play a song or music video in the Groove app, the Movies & TV app, or Xbox Media Player.

Microsoft Windows Media Player 9 Series. Summary. When you try to play a media file by using Microsoft Windows Media Player, you receive the following error message: Cannot play back the file. The format is not supported. (Error=80040265) Cause. This issue may occur for one or more of the following reasons:

This article lists the multimedia file types that are supported by Windows Media Player 12. ( How to determine your version of Windows Media Player ). Note: Additional file formats might be supported if you install new codecs in Windows. For more information, see Codecs: frequently asked questions. Windows Media formats (.asf, .wma, .wmv, .wm)

MPEG, WMA, AAC, FLAC, ALAC, AMR, and Dolby Digital audio codecs: Enable the playback of digital audio content, such as MP3, WMA, MPEG-2 audio, AAC audio, FLAC and ALAC audio, and AC-3 audio. VC-1, MPEG-4, and H.264, H.265, and H.263 codec s: Collectively known as "Standards-based codec components."

Cause. This issue may occur if any of the following conditions are true: Windows Media Player does not support the file format or the codec of the media file you are trying to play. Some of the Windows Media Player files are missing or damaged. The media file is damaged. The media file uses a codec that is not installed.

Restart your device. Windows Media player should now be reinstalled. Note: To troubleshoot issues like playback and codec problems, see the "Get help" section in Windows Media Player. Learn how to get Windows Media Player 12 for Windows 10, Windows 8.1, and Windows 7.

Summary. This update provides support for media features in Windows 10 N. These include media-related technologies (Windows Media Player) and certain preinstalled media apps, such as Groove Music, Movies & TV, Voice Recorder, and Skype.